- Email Newsletter
- We will send you information on new products, restocks, and more via email.
- About Shipping
- Shipping is a flat rate of 770 yen (tax included) nationwide.
- If the total amount of your order is 20,000 yen (tax included) or more, shipping is free nationwide.
- Application Expiration Date
- In principle, within 5 days after order confirmation (automatic email sent for order confirmation).
- Defective Products
- Initial defects that occur within 7 days from the product arrival date will be handled by exchange or repair. We will bear the shipping cost for returns of defective products.
- Sales Quantity
- There are no specific restrictions (settings may vary by product)
- Delivery Time
- Your order will be delivered within 7 days of receipt.
- In case of delays due to bad weather, carrier circumstances, or any other reason,
- we will notify you via email or other means.
- About Shipping
- For items in stock, orders placed by 3 PM on weekdays will be shipped the same day.
- Orders placed slightly after 3 PM will also be shipped the same day whenever possible, but may be shipped the next day depending on the situation.
- Orders placed after that time will be shipped the next day.
- If you wish to specify a delivery date and time, please enter your preferred date and time in the remarks column on the final page of the order screen.
- If same-day shipping is not possible due to various circumstances, we will contact you separately via email.
- We ship with Kuroneko Yamato.
Return Period
Please note that, in principle, returns of products after an order has been placed are not accepted.
The color of the product images may differ slightly from the actual product, but returns are not available for this reason.
However, in cases of damage during shipping or incorrect delivery, we will accept returns, exchanges, or repairs.
Please contact us via CONTACT or "support@moc-o.com" within 7 days of product arrival.
Product size exchanges are only possible if stock is available.
Please contact support@moc-o.com within 7 days of product arrival.
*Please note that if 7 days pass, even if the product is unopened, returns, exchanges, or repairs will not be accepted.
Return Shipping Costs In cases of damage during shipping or incorrect product delivery, please return the item to us COD.
For product size exchanges, please return the item to us at your own expense.
